Return and Refund Policy

We prioritize the fety and quality of our products, and due to the nature of our Botanical Drops and Healthy Teas as food supplements, we are unable to accept returns or process refunds once the products have been received by the customer. This policy ensures the highest standards of fety and hygiene for all our products. However, we understand that flexibility is important, so we offer the option to modify or cancel your order within 15 minutes of placing it.

In the event of a cancellation within 15 minutes of placing the order, a refund will be processed promptly, typically within 3-5 working days, and credited back to the card or digital wallet used for the original payment. Please be aware that only products purchased directly from our website are eligible for this cancellation and refund policy.

Company Information :

• Name: Element One
• Address: Chemin Ami-Argand 52, 1290 Versoix
• Phone Number: (0041) 768181274
• Contact Email: qiuzhengwei@element-1.ch

Your access to and use of this website are subject to these Terms and Conditions, and you agree to abide by them. If you do not agree to these Terms and Conditions, you should not use this website.