Frequently Asked Questions

Products Informations

Absolutely! Our entire range of Botanical Drops and Healthy Teas is formulated using a variety of natural herbs and botanicals, each carefully selected for their health-promoting properties. These ingredients are sourced from the Valais region in Switzerland, known for its pristine natural environment.
The ingredients across our product lines include, but are not limited to, milk thistle, sage, juniper, yarrow, primrose, licorice, and thyme.
Each ingredient is chosen for its unique ability to support health and wellness. Our goal is to ensure that every sip or drop offers a harmonious blend of nature’s best. For a detailed list of ingredients for each product, please refer to the individual product pages on our website.

Our Botanical Drops and Healthy Teas are each uniquely crafted to support and enhance different aspects of health and wellness, using a blend of natural, potent herbs and botanicals :

Support for metabolic health and energy: Products like our Botanical Drops BOOST are formulated to aid in metabolic fat loss and enhance bodily vitality. They help in optimizing the body's natural fat-burning processes and boosting energy levels.
Respiratory health: Teas like Healthy Tea ZEN utilize herbs effective in respiratory support. Ingredients such as thyme are known for their expectorant properties, aiding in clearing mucous and providing relief from respiratory ailments like coughs, colds, and flu.
Digestive and immune support: Our range also includes options like Healthy Tea GINGER, which are designed to support digestive health and boost immunity. These products work by warming the stomach and intestines, helping to dispel cold and improve overall gut health and mood.
Detoxification and relaxation: Other products focus on detoxifying the body and promoting relaxation, supporting the body's natural cleansing processes while also helping to reduce stress and improve mental clarity.

Our Botanical Drops and Healthy Teas are designed for easy use with specific guidelines to maximize their benefits:

For Botanical Drops: We recommend using 1-2 drops per day. You can consume the drops directly or add them to water or any beverage of your choice. It's a simple and effective way to incorporate the benefits of our Botanical Drops into your daily routine.
For Healthy Teas: Once opened, it's best to keep your tea in the fridge and consume it within 4 days to ensure freshness and efficacy.

By following these usage instructions, you can fully enjoy the health benefits our Botanical Drops and Healthy Teas offer.

Ordering Process

Ordering our Botanical Drops and Healthy Teas is a straightforward process. Simply add your chosen products to the cart on our website and proceed to checkout. You'll be guided through a series of prompts to complete your purchase. If you're a first-time customer, you may want to consider creating an account for a smoother experience and easier tracking of your order. If you encounter any issues or have questions during the ordering process, our customer support team is readily available to assist you. We're committed to ensuring that your online shopping experience is as enjoyable and hassle-free as possible.

You have the option to modify your order within 15 minutes after it has been placed. To do this, please access your order through your account or the confirmation email and make the desired changes. After the 15-minute window, it becomes impossible to modify the order. We encourage our customers to review their orders carefully before finalizing them to ensure all details are correct. This policy helps us to efficiently process orders and maintain prompt delivery schedules.

Shipping and Delivery

For shipping our products, we utilize DPD delivery services within Switzerland. The shipping fee is approximately 7.5 CHF per package per time. This method ensures that your products are delivered reliably and efficiently. We have chosen DPD for their proven track record in handling deliveries with care and precision. It's important to note that shipping options and fees are standardized to streamline our logistics and provide you with a clear and consistent delivery experience. We are committed to ensuring that your order reaches you in perfect condition and in a timely manner.

For orders within Switzerland, the delivery time is typically around 1-3 days. We strive to ensure that your products reach you as quickly as possible. This swift delivery timeframe reflects our commitment to efficient service and customer satisfaction. Please note that the actual delivery time might slightly vary depending on specific locations within Switzerland and the time of order placement. Rest assured, we work closely with our delivery partners to minimize any delays and provide you with a seamless shopping experience.

Yes, you can track your order. Once your order starts to be dispatched, a tracking number is generated. You will receive this tracking number via email. With this number, you can conveniently track the progress of your order through our ordering system on our website. This feature is designed to give you peace of mind and real-time updates about the status of your delivery. We believe in maintaining transparency and providing you with full visibility of your order's journey from our warehouse to your doorstep.

Returns and Refunds

We prioritize the safety and quality of our products, and due to the nature of our Botanical Drops and Healthy Teas as food supplements, we are unable to accept returns or process refunds once the products have been received by the customer. This policy ensures the highest standards of safety and hygiene for all our products. However, we understand that flexibility is important, so we offer the option to modify or cancel your order within 15 minutes of placing it.